Our Story
Nivora Home Healthcare Services (U) Limited emerged from a profound understanding of the healthcare challenges facing Ugandans. Our founder, Benjamin Kitandwe, experienced firsthand the significant difficulties families encounter when caring for loved ones with chronic illnesses or disabilities.
These personal experiences revealed the critical gaps in Uganda's healthcare system—particularly the disconnect between hospital care and home recovery, the shortage of trained healthcare professionals available for in-home support, and the financial and emotional burden placed on families.
Benjamin's vision was shaped by his professional background in healthcare practice and his unwavering belief that quality healthcare should be accessible to all Ugandans, regardless of their location or economic status. With determination and passion, he assembled a team of like-minded healthcare professionals who shared his commitment to revolutionizing healthcare delivery in Uganda.
In 2024, after extensive research, planning, and consultation with healthcare experts, Nivora was officially established. Starting with a small team serving clients in Wakiso, the organization quickly gained recognition for its exceptional quality of care, innovative approach, and genuine compassion for clients. What began as a modest enterprise has now evolved into a promising home healthcare provider, continuously expanding its services, reach, and impact across Uganda.
The Ugandan Healthcare Landscape
Understanding Nivora's significance requires a clear picture of Uganda's healthcare context
Infrastructure Limitations
Uganda faces significant healthcare infrastructure challenges, with only one hospital bed available for every 1,000 people, compared to the World Health Organization's recommended 3 beds per 1,000 people.
Healthcare Personnel Shortage
The country has approximately one doctor per 25,000 people, far below the WHO's recommended ratio of 1:1,000, creating severe limitations in healthcare delivery capacity.
Geographic Disparities
Healthcare facilities are concentrated in urban areas, leaving rural communities (which comprise over 75% of Uganda's population) with limited access to quality healthcare services.
Disease Burden
Uganda faces a dual burden of communicable diseases (including HIV/AIDS, malaria, and tuberculosis) and rising non-communicable diseases (such as diabetes, hypertension, and cancer), placing immense pressure on the healthcare system.
Financial Barriers
Out-of-pocket healthcare expenses account for approximately 40% of total health expenditure, creating significant financial barriers for many Ugandans.
Aging Population
Uganda is experiencing a growing elderly population, increasing demand for long-term care services that the traditional healthcare system is ill-equipped to provide.
In this challenging landscape, Nivora's model of bringing professional healthcare services directly to people's homes represents a transformative solution that addresses many of the systemic gaps in Uganda's healthcare system.
Our Vision
To be Uganda's most trusted and innovative home healthcare provider, setting the benchmark for excellence in in-home care across East Africa.
Our Mission
To deliver compassionate, high-quality, and personalized home healthcare services that empower Ugandans to achieve optimal health, maintain their independence, and enhance their overall quality of life.
Our Core Values
Clinical Excellence
We are committed to the highest standards of clinical practice, continuous learning, and evidence-based care.
Compassionate Service
We deliver care with empathy, dignity, and respect, recognizing the unique needs of each person we serve.
Client-Centered Focus
We place clients at the center of all decisions, tailoring our services to their individual preferences, goals, and cultural contexts.
Integrity & Transparency
We operate with honesty, accountability, and clear communication in all our interactions and business practices.
Innovation & Adaptation
We embrace new technologies and approaches to continuously improve our services and address evolving healthcare needs.
Collaborative Teamwork
We foster a culture of cooperation, mutual respect, and shared purpose among our staff, clients, families, and healthcare partners.
Community Connection
We are deeply invested in the communities we serve, contributing to their health, wellbeing, and development.
Organizational Structure & Leadership
Nivora operates with a clear organizational structure designed to ensure efficient operations, clinical excellence, and sustainable growth
Board of Directors
- Provides strategic oversight and governance
- Ensures alignment with organizational mission and values
- Monitors financial sustainability and growth
Executive Leadership
- CEO and executive team responsible for strategic direction and daily operations
- Drives organizational development and expansion
- Maintains relationships with key stakeholders and partners
Clinical Services Division
- Led by the Chief Medical Officer
- Oversees all clinical operations, protocols, and quality standards
- Manages specialized clinical departments (Nursing, Therapy, Mental Health)
Operations Division
- Manages logistics, scheduling, and service delivery
- Oversees facility management and equipment procurement
- Coordinates client intake and care coordination
Our Leadership Team
Benjamin Kitandwe
Founder & CEO
Benjamin founded Nivora after witnessing firsthand the challenges families face when caring for loved ones with chronic illnesses. With a background in healthcare practice and a vision for accessible healthcare for all Ugandans.
Missinga Isaaya
Co-Founder & Clinical Director
Missinga brings extensive clinical expertise to Nivora's leadership team. With a passion for improving healthcare standards and patient outcomes, Missinga oversees all clinical operations.
Join Us in Transforming Healthcare in Uganda
Whether you're seeking care for a loved one or interested in career opportunities, we invite you to be part of our mission.