Frequently Asked Questions

Home healthcare involves professional medical services delivered in the comfort of a patient's home rather than in a hospital or clinic setting. It differs from hospital care in that it's personalized to the patient's home environment, often more comfortable and convenient for patients, reduces risk of hospital-acquired infections, and allows for more family involvement in care. Our services include skilled nursing, therapy services, and specialized care programs tailored to each patient's unique needs.

Nivora stands out through our comprehensive, multidisciplinary approach to care, our integration of cutting-edge technology, our emphasis on preventive care and education, and our unwavering commitment to compassionate service. We offer truly personalized care plans that address not just physical health but also emotional, social, and spiritual wellbeing. Our team's deep understanding of the Ugandan healthcare context allows us to develop culturally appropriate care solutions, and our continuous quality improvement processes ensure we consistently deliver exceptional care.

Nivora currently provides home healthcare services in Kampala, Wakiso, Entebbe, Jinja, and surrounding areas. We're continuously expanding our coverage to reach more communities across Uganda. If you're unsure whether we serve your area, please contact our office for the most up-to-date information on our service coverage.

All Nivora healthcare professionals are fully licensed and certified in their respective fields. Our team includes registered nurses, licensed practical nurses, physical therapists, occupational therapists, speech therapists, respiratory therapists, and other specialized clinicians. We conduct thorough background checks, verify credentials, and provide ongoing training to ensure our team delivers the highest standard of care. Many of our staff members have additional certifications in specialized areas such as wound care, palliative care, and geriatric care.

Nivora provides care for a wide range of conditions including post-surgical recovery, chronic disease management (diabetes, heart disease, COPD, etc.), stroke rehabilitation, wound care, palliative and end-of-life care, dementia and Alzheimer's care, and mobility impairments. We also offer specialized maternal and newborn care, pediatric care for children with special needs, and general assistance for elderly individuals who need support to remain independent at home.

The duration of services varies greatly depending on each client's needs and goals. Some clients require short-term care for a few weeks during recovery from surgery or illness, while others with chronic conditions may benefit from ongoing services for months or years. During the initial assessment, our clinical team will provide an estimate of the expected duration of services, but this may be adjusted as the client's condition changes. We regularly reassess care plans to ensure they remain appropriate for the client's evolving needs.

Arranging services with Nivora is simple. You can contact us directly by phone, email, or through our website contact form. We'll schedule an initial consultation to assess your needs, after which our clinical team will develop a personalized care plan. We also accept referrals from physicians, hospitals, and other healthcare providers. Our intake process is designed to be straightforward and responsive to urgent care needs.

Quality and safety are our top priorities at Nivora. We maintain a comprehensive quality assurance program that includes regular supervision of care providers, ongoing training, client satisfaction surveys, and clinical outcome monitoring. All our care plans follow evidence-based protocols, and we conduct thorough home safety assessments before beginning services. We also maintain strict infection control practices and emergency response protocols to ensure client safety at all times.

Absolutely! We strongly encourage family involvement in the care process. Family members are valuable partners in care and often know the patient's preferences and needs better than anyone. Our team provides education and training to family caregivers, involves them in care planning, and maintains open communication about the patient's progress. We believe that collaboration between professional caregivers and family members leads to the best outcomes for our clients.

All Nivora care providers are trained in emergency response protocols. In case of a medical emergency, our staff will assess the situation, provide appropriate immediate care, contact emergency services if needed, and notify the patient's physician and family members. We also provide clients and families with clear guidelines on what constitutes an emergency and when to call for immediate help. Additionally, our remote monitoring technology allows for quick detection of concerning changes in some patients' conditions.

Nivora offers several payment options to make our services accessible. We accept direct payments, and we work with various insurance providers and healthcare plans. We also offer sliding-scale fees based on financial need and can help connect eligible clients with available funding programs. Our administrative team will discuss payment options during the initial consultation and provide clear information about costs associated with your specific care plan.

Technology is a key component of our care delivery model. We utilize electronic health records for seamless information sharing among care team members, remote patient monitoring devices to track vital signs and health metrics between visits, telehealth capabilities for virtual consultations, medication management systems to ensure proper adherence, and mobile applications that allow patients and families to communicate with their care team. These technologies enhance our ability to provide timely, coordinated, and effective care while keeping patients and families informed and engaged.