Palliative Care Services

Compassionate care focused on comfort, dignity, and quality of life for patients with serious illnesses.

Service Overview

Palliative care is specialized medical care focused on providing relief from the symptoms and stress of serious illness. It aims to improve quality of life for both the patient and their family, regardless of diagnosis or stage of disease. Our palliative care services are provided by a multidisciplinary team working alongside your primary healthcare providers to offer an extra layer of support.

Unlike common misconceptions, palliative care is not exclusively for end-of-life situations and can be provided alongside curative treatments. It's appropriate at any age and at any stage in a serious illness, and can be provided along with curative treatment.

Key Benefits

  • Expert management of pain and other distressing symptoms
  • Improved quality of life and comfort
  • Personalized care plans that reflect patient values and preferences
  • Emotional and spiritual support for patients and families
  • Coordination and communication across healthcare providers
  • Guidance with difficult treatment decisions and advance care planning
  • Reduced emergency department visits and hospitalizations
  • Care delivered in the familiar comfort of home
Compassionate palliative care

Our Palliative Care Services

We provide comprehensive palliative care services, including:

Pain and Symptom Management

Expert assessment and management of pain, shortness of breath, nausea, fatigue, anxiety, and other distressing symptoms to improve comfort and quality of life.

Medical Care Coordination

Seamless coordination with primary care physicians and specialists to ensure integrated, patient-centered care that addresses all aspects of the illness.

Emotional Support

Counseling and support to help patients and families cope with the psychological aspects of serious illness, including stress, anxiety, and depression.

Advance Care Planning

Assistance with advance directives, healthcare power of attorney, and other documents to ensure care aligns with patient wishes and values.

Spiritual Support

Resources and support to address spiritual needs and concerns, provided with respect for diverse beliefs and practices.

Family Support and Education

Education, counseling, and practical support for family caregivers, including respite care to prevent burnout.

End-of-Life Care

Specialized care focused on comfort, dignity, and quality of life during the final stages of illness, including bereavement support for families.

Patient and Family Education

Information and training to help patients and families understand the illness, treatment options, and how to manage care at home.

When to Consider Palliative Care

Palliative care can benefit anyone with a serious illness that affects quality of life, regardless of age, prognosis, or treatment status. Consider palliative care when:

  • Managing Complex Symptoms

    You're experiencing uncontrolled symptoms such as pain, shortness of breath, nausea, or fatigue that affect your quality of life.

  • Frequent Hospitalizations

    You've had multiple emergency room visits or hospital admissions for the same condition.

  • Declining Function

    You're experiencing functional decline or increasing difficulty with daily activities due to your illness.

  • Difficult Treatment Decisions

    You're facing complex treatment choices and need guidance in understanding options and clarifying goals.

  • Emotional Distress

    You or your family are experiencing significant emotional distress related to the illness.

Patient receiving palliative care

Palliative care is appropriate for a wide range of conditions, including but not limited to:

  • Cancer
  • Heart failure
  • Chronic obstructive pulmonary disease (COPD)
  • Kidney failure
  • Liver disease
  • Neurological conditions (ALS, Parkinson's, dementia, etc.)
  • HIV/AIDS
  • Complex multi-system conditions

Early integration of palliative care often leads to better outcomes and improved quality of life. You don't have to wait until the advanced stages of illness to benefit from these services.

Our Palliative Care Approach

Our comprehensive, patient-centered approach ensures dignified and compassionate care:

  1. Holistic Assessment

    Comprehensive evaluation of physical symptoms, emotional well-being, spiritual needs, social support, and practical concerns to understand the full impact of illness on your life.

  2. Personalized Care Plan

    Development of an individualized care plan addressing your specific needs, priorities, and goals of care, created in collaboration with you and your family.

  3. Symptom Management

    Expert management of pain and other symptoms using evidence-based approaches that maximize comfort while minimizing side effects.

  4. Coordination of Care

    Seamless communication with your primary care physician and specialists to ensure integrated care and consistent messaging across your healthcare team.

  5. Family Engagement

    Active involvement of family and caregivers in the care process, with education, training, and support to enhance caregiving confidence.

  6. Ongoing Support

    Regular reassessment and adjustment of the care plan as needs change, with 24/7 access to support for urgent concerns.

  7. Bereavement Support

    Continued support for families following the loss of a loved one, including counseling, resources, and connection to community support services.

Palliative care team meeting

What Sets Our Palliative Care Services Apart

  • Interdisciplinary Team: Access to specialists in pain management, nursing, counseling, and spiritual support
  • Home-Based Care: Services delivered in the comfort and privacy of home
  • Person-Centered Focus: Care that respects individual values, preferences, and cultural beliefs
  • Concurrent Care: Palliative care provided alongside curative treatments
  • Family-Oriented: Support for both patients and their caregivers
  • Evidence-Based Practices: Up-to-date, research-supported approaches to symptom management

Patient Story

Finding Comfort and Meaning

"When my wife was diagnosed with advanced pancreatic cancer, our world was turned upside down. The treatments were difficult, and she was experiencing significant pain, nausea, and fatigue that made everyday life a struggle. Our doctor suggested adding palliative care to her treatment plan, and Nivora's team came to our home within days. Their palliative care nurse spent nearly two hours with us during the first visit, asking questions not just about symptoms, but about what was important to my wife, what she enjoyed doing, and what her goals were for her remaining time. They developed a pain management plan that actually worked, allowing her to be present and engaged rather than sedated. They coordinated with all her specialists, so everyone was on the same page. Perhaps most importantly, their counselor helped us have difficult but necessary conversations about what was ahead, and their spiritual care provider offered support that aligned with our beliefs. My wife was able to spend her final months at home, relatively comfortable, and able to enjoy visits with our children and grandchildren. The team supported our entire family, and that support continued even after she passed away. I can't express how much the palliative care team's expertise and compassion meant to us during this most difficult journey."

- Robert K., 68, Kampala

Frequently Asked Questions

What's the difference between palliative care and hospice care?

While both palliative care and hospice care focus on comfort and quality of life, there are important differences. Palliative care is appropriate at any stage of a serious illness and can be provided alongside curative treatments. There are no time restrictions, and patients don't need to forgo life-prolonging therapies to receive palliative care. In contrast, hospice care is specifically for patients with a life expectancy of six months or less if the disease follows its natural course, and who have decided to focus on comfort rather than curative treatments. Palliative care can transition into hospice care if the illness progresses, providing continuity of comfort-focused care.

Will my insurance cover palliative care services?

Most health insurance plans provide coverage for palliative care services, though the specific benefits may vary. Before starting services, our administrative team can help verify your insurance coverage and explain any out-of-pocket costs you might incur. For patients without insurance coverage, we offer transparent pricing and payment options to make palliative care accessible. We believe that financial concerns should not be a barrier to receiving the comfort and support that palliative care provides.

How often will the palliative care team visit?

The frequency of palliative care visits depends on your specific needs and the stability of your symptoms. Initially, visits might be more frequent—perhaps weekly—as we get to know you and work to establish effective symptom management. As your condition stabilizes, visits may decrease to biweekly or monthly. However, the schedule is flexible and responsive to changes in your condition. If symptoms intensify or new issues arise, the team can increase visit frequency. Between scheduled visits, our team remains available by phone to address concerns and make adjustments to your care plan.

Can I continue seeing my regular doctors while receiving palliative care?

Yes, absolutely. Palliative care is designed to work alongside your primary care physician and specialists as an additional layer of support, not as a replacement. Our palliative care team communicates regularly with your other healthcare providers to ensure coordinated, comprehensive care. Your existing doctors continue to manage your disease-specific treatments, while the palliative care team focuses on symptom management, emotional support, and improving your quality of life. This collaborative approach ensures that all aspects of your health care are addressed and aligned with your goals and preferences.

How does palliative care support family caregivers?

Palliative care recognizes that serious illness affects the entire family, and supporting caregivers is a crucial part of our approach. We provide practical education on caregiving skills, symptom management, medication administration, and recognizing changes that should be reported to healthcare providers. We offer emotional support through counseling, support groups, and connection to community resources. We help identify when caregivers need respite care to prevent burnout and can assist in arranging these services. We facilitate family meetings to discuss care planning, address concerns, and ensure everyone understands the current situation and plan of care. This comprehensive support helps caregivers maintain their own well-being while providing care for their loved one.

Ready to Learn More About Our Palliative Care Services?

Contact us today to schedule a consultation and discover how our compassionate palliative care can enhance quality of life for you or your loved one.

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